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Ladybead Frequently Asked Questions/Terms

 

For further questions and to contact Lady Bead, please email us through our contact page here.

Read our blog to see what we have been up to.

 Made in the USA. With the flood of jewelry knock-offs coming from China. How do you know where you jewelry is made. I was surfing the web and found several of my images where they had removed my watermark and they are selling them straight from China. I am a proud Swarovski Branding Partner so my jewelry is made with Genuine Swarovski Elements. Imagine how I felt scrolling image after image that was stolen from me and being sold for 1/4 of the price. It is damaging to my brand, when they use my picture and send you cheaply made jewelry products.

Read the entire entry here

 Free Shipping in the US on orders of $49.95 or more.

Deciding on which colors to use. Here is a link to a great tool by Swarovski

Barefoot Sandals are sold per pair. If it loops around the toe you will receive a pair.

Here is a link to our shades of white pearl post to help you decide Read more here

Want to see the back of our foot jewelry? Read here.

How can you tell if you are getting the real Swarovski

The Swarovski company creates its glass with a special compound that imitators cannot duplicate. This special compound creates the incredible brilliance of their product. The delicate color palette is another quality that sets Swarovski crystal components apart from others.

With so many crystal beads and components out there, how can you tell if the crystal you are purchasing is actually a Swarovski crystal component....or an imitation?

 

Here are some tips that can help you determine which crystals are genuine:

1.) Swarovski crystals are perfectly uniform. Since they are machine cut, each crystal is the same. This means that the height, width and slope are consistent. A hand polished imitator bead will not have as uniform a cut. You may also notice different dimensions from bead to bead.

2.) Swarovski uses machinery that precisely cuts each crystal. According to Swarovski, "cutting hard materials such as crystal and gems, in such a way that they have a hundred identical facets in several directions, is a very complicated task; each direction of the reflected light must first be calculated by computer, then this has to be simulated in 3D, optimized and finally converted into control programs for complex machinery." This is just part of the technology that gives Swarovski crystals their unbelievable flash.

3.) The precision cutting of Swarovski machinery allows each crystal to have its facet juncture "pointing up". This means the facet junctures all meet at precisely the same point. This is a similar aspect of diamond faceting. See the illustration above.

4.) AB finish Swarovski crystals have a uniform surface luster. There are no swirling marks from the vacuum process that produces the AB finish, and generally there are no scratches. The "imitations" often have scratches, swirl marks ("oily" looking surface). Some of these imperfections, in the "imposters", have to do with the lower quality of the finish. See the illustration above.

5.) When you look inside the crystal, you will see no bubbles. If you see any bubbles, you know immediately that it is a fake.

6.) Because of its special glass compounds, Swarovski crystal will out-sparkle a bead of lesser quality when placed in a side-by-side comparison.

 

Why buy from us?

We use top quality beads Swarovski Pearl, Austrian Crystals and Freshwater Pearls. Everyone knows what makes Swarovski Crystals so special is their brilliance! Many other sites use plastic pearls, low quality glass rhinestones and acrylic crystals.

Ladybead barefoot jewelry has stood the test of time. We have the largest selection of Barefoot Jewelry on the web.

We do not have a paper catalog, on-line catalog only.

We are handmade in the USA. Our products are not strung on Stretch Magic & made in China like most of the foot jewelry you will find on the web.

Great deals on quality items. Our original designs have been worn by beach brides since 2001. 
We stand behind our products and work with you to ensure your satisfaction. 

None of my jewelry is made with stretch magic. We use an advanced beading fiber that is very strong. However we realize the need for the jewelry to have some give, so our backings (this goes around the heel) are made a metallic stretch that allows our jewelry the give it needs to be both durable and very comfortable.

 Are you wondering how big 8mm or 24mm is in inches?

 

This is a chart to convert inches to millimeters.

 

 

 

Inch

Inch

Length

Decimal

Fraction

In mm's

 

 

 

0.10

 

2.54

0.125

1/8

3.17

0.15

 

3.81

0.20

 

5.08

0.25

1/4

6.35

0.30

 

7.62

0.35

 

8.89

0.375

3/8

9.52

0.40

 

10.16

0.45

 

11.43

0.50

1/2

12.7

0.55

 

13.97

0.60

 

15.4

0.625

5/8

15.87

0.65

 

16.51

0.70

 

17.78

0.75

3/4

19.05

0.80

 

20.32

0.85

 

21.59

0.875

7/8

22.23

0.90

 

22.86

0.95

 

24.13

1.00

1 Inch

25.4

  I am always being asked the difference between clear and ab, ab is a coating which is put on one side of the crystal. The crystals on the top are clear, the ones on the bottom are clear crystals with an ab coating. Here is a link to a blog post


Why buy from us?

We use top quality beads. Ladybead barefoot jewelry has stood the test of time. 
Great deals on quality items. Our original designs have been worn by beach brides since 2001. 
We stand behind our products and work with you to ensure your satisfaction. 

Size Selection When ordering custom sizes select the custom size from the drop down menu and write in the text box section the  size you need. If you need a size 7 1/2 order a size 7 and write in the notes you wear a size 7 1/2.There is also a section in the shopping cart "Your notice to us" you may write in there any special request or let me know when you need to receive your order or any other specifications. All sizes are U.S size if you need UK or European Size write that in the text box and I will send the correct size for you.

If you need your order by a certain time, please go ahead and place it on the site and write in the notes of the shopping cart when you need to receive your order. We will contact you if we are unable to get your order in time. Please leave a phone number where you can be reached during the day and a working email address.

For those of you not in the US here is a currency converter.

www.fieba.net/fieba/opencompactconverter.jsp

 

Here is a shoe size conversion chart for British, European and USA

 

British

2

3

4

5

6

7

8

9

10

US

4

5

6

7

8

9

10

11

12

European

35

36

37

38

39

40

41

42

43

 

 FAQ: I am frequently asked if I can make foot jewelry for young children, if so how to order. I can make my foot jewelry for any size foot from little children to adult wide and extra wide. If you need a custom size simply click on the item you wish to order. In the notes section state what size you need. If you have wide ankles this is the place to tell me so I can make the jewelry fit correctly.

FAQ:
I am always being asked how the sizing works. The backing on my foot jewelry is detachable and made with a stretch metallic cord that is comfortable and makes the jewelry fit well. So if you are a 7 1/2 usually a size 7 will fit you just fine. If you have large ankles you may want to go up one size.

 

If you have any questions feel free to write me. I will post the most common answers here.

 

Beads Per Inch

Bead Size (Length) Approximate Number of Beads Per Inch
2mm 12.7
3mm 8.5
4mm 6.4
5mm 5.1
6mm 4.2
7mm 3.6
8mm 3.2
9mm 2.8
10mm 2.5
11mm 2.3
12mm 2.1
13mm 2
14mm 1.8
15mm 1.7
16mm 1.4

 

Terms

 Our Guarantee
If for some reason your item is defective due to poor craftsmanship, we will repair or replace the item immediately.  We strive to offer quality handmade jewelry, and we want you to be pleased with your purchase.  Abuse or mistreatment causing items to break or be defective will be replaced or repaired at your expense

 General Policies
Ladybead.com specializes in providing high quality products and friendly service at a fair price. Most orders ship next day. All our US orders are shipped via USPS, unless FedEx Express is selected. Orders are shipped from Southern California, USA.

Shipping Update:

Ladybead.com no longer offers first class shipping. There have been too many problems with the Post Office taking weeks to deliver in the US and with International first class shipping there cannot be a claim filed on lost packages.
Please be advised that  on International Shipping Ladybead.com is not responsible for lost, damaged or open packages. Once a package has left the US it is out of our hands. We will file a claim on your behalf.

If you have any questions on ordering, returns, or policies, please contact our customer service department at 1-800-743-7890 M-Friday between the hours of 9 and 4 pm Pacific Standard Time, or you can Contact Us through our online form and we will get right back with you. We strive to offer custom unique items, that at times will have to be constructed according to your needs. At times these items can take time to create.  We will let you know an estimated delivery time on all custom made items, as I do try to keep a adequate stock of beads, most custom orders ship in about 4 business days, if it will take longer I will let you know. If you choose priority shipping but require your item in less than 1 week I cannot guarantee that you will receive your jewelry in time. If you choose the Express option please let me know when you need your item so I can be sure to make the deadline. If you are an International Customer you are responsible for all Duties / Tariffs

 Returns/Exchanges
To return an item you must first obtain an RA# from us, to do this please contact us by email or telephone and we will issue a return authorization number. Please note we will not accept any returns without an RA# written on the outside of the returned package. Unwanted items may be returned , as long as they are received back in unworn condition within 10 days of receipt. I will work with you to ensure you are always happy with your purchase and that your jewelry fits comfortably. Please note that postage is non refundable and you are responsible for return postage. ABSOLUTELY NO REFUNDS after ten days of delivery confirmation date.  If you receive an item and change your mind and wish to exchange it for another item, you may return the item, but you must contact me by email or phone first to obtain an RA#,and return the item. The cost to ship the item back to you in the US is S&H $3.00 for 1st class, or $5.95 for priority mail, note these prices are US,  International shipping will vary depending on the country.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping is not refundable. You are responsible for shipping charges to return the product to us. Once you get your RA# write it on the outside of the package and return it to the address we provide to you. We will not accept any returns without an RA# on the outside of the package

Non-returnable items:
Lingerie and Closeout Items

To complete your return, Please contact us via email and ask for an RA#

There are certain situations where only partial refunds are granted: (if applicable)
Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days of receipt.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at
info@ladybead.com.

Sale items (if applicable)
Closeout items cannot be refunded.

Exchanges (if applicable)
All exchanges must be received in unused condition.
If you wish to exchange an item please contact us for an RA#  We work hard to be sure you are happy with your jewelry. Many times if the foot jewelry is too large or small there is no need to return the jewelry. We can simply send out a different size backing to you at no additional cost. The backing is the part of our foot jewelry that goes around the heel. These can be made to a custom size for a perfect fit.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, Contact us to receive an RA# you must have an RA# to return your product to us. : 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Payments
Ladybead.com accepts payments PayPal or credit card.  All payments are made through our secure server.  Credit card payments are processed through our secure server with Authorize Net.  Ladybead.com accepts MasterCard, VISA, and, American Express.  

 Shipping
We ship via USPS Priority Mail, unless Express is preferred.  Shipping method is at your option.  All packages are shipped with delivery confirmation for our records.  Normal shipping time can vary between 2-4 days. 

US Postal Rates

Flat Rate USPS Priority $5.95 Free when you spend $150

USPS Express $25.00 2 Business Days  FedEX Next day $65

*International Postal Rates

 

 

 

USPS Priority Tracking International 

USPS Express Tracking

Canada

 

29.95  

Ships Free When you spend $250

39.95

Australia

 

39.95

Ships Free When you spend $250

49.95

UK & The Rest

 

39.95

Ships Free When you spend $250

49.95

Priority takes about 7 business days to arrive, in the US and about 14 business days International Express mail in the US is 2-3 days. Express mail international is about 7 business days depending on customs.

If your country is not on the drop down list and you wish to purchase our jewelry payment must be made with a verified paypal account and only to a confirmed shipping address.

 *USPS Priority International shipping usually takes about 10 business days to arrive - but in some cases can take up to 30 days.*USPS Express Mail takes about 7 business days depending on your location, and is traceable

If you have a question on your packages shipment, contact us by filling out the contact form

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