Frequently Asked Questions

 

I am always being asked the difference between clear and ab, ab is a coating which is put on one side of the crystal. The crystals on the top are clear, the ones on the bottome are clear crystals with an ab coating 

 Why buy from us?

We use top quality beads. Ladybead barefoot jewelry has stood the test of time. 
Great deals on quality items. Our original designs have been worn by beach brides since 2001.
We stand behind our products and work with you to ensure your satisfaction.

Size Selection When ordering custom sizes select the custom size from the drop down menu and write in the text box section the  size you need. If you need a size 7 1/2 order a size 7 and write in the notes you wear a size 7 1/2.There is also a section in the shopping cart "Your notice to us" you may write in there any special request or let me know when you need to receive your order or any other specifications. All sizes are U.S size if you need UK or European Size write that in the text box and I will send the correct size for you.

 If you need your order by a certain time, please go ahead and place it on the site and write in the notes of the shopping cart when you need to receive your order. We will contact you if we are unable to get your order in time. Please leave a phone number where you can be reached during the day and a working email address.


For those of you not in the US here is a currency converter. 

www.fieba.net/fieba/opencompactconverter.jsp

Here is a shoe size conversion chart for British, European and USA 

British

2

3

4

5

6

7

8

9

10

US

4

5

6

7

8

9

10

11

12

European

35

36

37

38

39

40

41

42

43

 FAQ: I am frequently asked if I can make foot jewelry for young children, if so how to order. I can make my foot jewelry for any size foot from little children to adult wide and extra wide. If you need a custom size simply click on the item you wish to order. In the notes section state what size you need. If you have wide ankles this is the place to tell me so I can make the jewelry fit correctly.

FAQ:
I am always being asked how the sizing works. The backing on my foot jewelry is detachable and made with a stretch metallic cord that is comfortable and makes the jewelry fit well. So if you are a 7 1/2 usually a size 7 will fit you just fine. If you have large ankles you may want to go up one size.

 

If you have any questions feel free to write me. I will post the most common answers here.

!

Terms

 

Our Guarantee

If for some reason your item is defective due to poor craftsmanship, we will repair or replace the item immediately.  We strive to offer quality handmade jewelry, and we want you to be pleased with your purchase.  Abuse or mistreatment causing items to break or be defective will be replaced or repaired at your expense

General Policies

Ladybead.com specializes in providing high quality products and friendly service at a fair price. Most orders ship next day. All our US orders are shipped USPS Priority Mail, unless express is selected. Orders are shipped from Southern California, USA

If you have any questions on ordering, returns, or policies, please contact our customer service department at 1-800-743-7890 M-Friday between the hours of 9 and 4 pm Pacific Standard Time, or you can Contact Us through our online form and we will get right back with you. We strive to offer custom unique items, that at times will have to be constructed according to your needs. At times these items can take time to create.  We will let you know an estimated delivery time on all custom made items, as I do try to keep a adequate stock of beads, most custom orders ship in about 4 business days, if it will take longer I will let you know.

Returns/Exchanges

To return an item you must first obtain an RA# from us, to do this please contact us by email or telephone and we will issue a return authorization number. Please note we will not accept any returns without an RA# written on the outside of the returned package. Unwanted items may be returned for a refund less 20% , as long as they are received back in unworn condition within 10 days of receipt. On custom items the refund is less 50%  I will work with you to ensure you are always happy with your purchase and that your jewelry fits comfortably. Please note that postage is non refundable and you are responsible for return postage. ABSOLUTELY NO REFUNDS after ten days of delivery confirmation date.  If you receive an item and change your mind and wish to exchange it for another item, you may return the item, but you must contact me by email or phone first to obtain an RA#,and return the item I will deduct 20% from the item (s) you are returning and apply the difference to the new pair and either refund the difference or you will need to pay an additional amount depending on which item you exchange it for. The cost to ship the item back to you is S&H $3.00 for 1st class, or $5.75 for priority mail, note these prices are US,  International shipping will vary depending on the country.

Payments

Ladybead.com accepts payments of personal check, money order, PayPal or credit card.  All payments are made through our secure server.  Credit card payments are processed through our secure server with Authorize Net.  Ladybead.com accepts MasterCard, VISA, and, American Express.  If mailing payment with order, your order must be printed in full and accompany payment.  If paying by personal check allow 3 weeks for delivery.  There will be a $25.00 charge added on all returned checks.

What is PayPal?

PayPal makes sending money as easy as sending email. Members can instantly and securely send money to anyone in the U.S. with an email address. PayPal is also available to people in 26 countries. How does PayPal work?

Once you sign up for PayPal, you can send money to anyone with an email address.  Recipients are notified by email that they have received a payment.

Why should I use PayPal?

PayPal is far less time-consuming than making a trip to the ATM or writing and mailing paper checks. And unlike checks, which can take days to clear, PayPal transactions clear instantly, unless you do a Paypal check. When you do a paypal check it usually takes about 1 week to clear.

Does PayPal cost anything?

PayPal is absolutely FREE for consumers.

Credit Card Security

At Ladybead.com, your payment information is encrypted and then saved to our 100% secure database.  No credit card or personal information is ever sent via email or other non-secure means.  Your information is kept private.  We do not share your private information with anyone.

Shipping

We ship via USPS Priority Mail, unless Express is preferred.  Shipping method is at your option.  All packages are shipped with delivery confirmation for our records.  Normal shipping time can vary between 2-4 days.  If you have a question on your packages shipment, contact us by filling out the contact form